Yeheli.lk is Dialog Axiata's free, trilingual and anonymous advisory platform for women in Sri Lanka. Inforwaves delivered the platform's web experience, together with an AI chat and voice assistant that gives users an immediate first response at any hour, alongside the platform's established expert answering service.
How it works
Yeheli.lk was created so that women in Sri Lanka have a safe and private place to ask questions about their health, their rights and their wellbeing. The platform works in Sinhala, Tamil and English, and it protects the anonymity of everyone who uses it.
The platform has two distinct layers, and the distinction matters. Its core service remains human. A user submits a question, and a qualified expert from Yeheli's panel, which includes medical, legal and counselling professionals, reviews it and provides the response. That expert-answered model is what the platform was built on and it continues unchanged.
Inforwaves built the Yeheli.lk website and added an AI chat and voice assistant on top of it. Only these chat and voice features use agentic AI. The assistant is powered by the Articom agentic framework and answers from Yeheli's own published, expert-verified content, so it provides general information and helps a user understand her situation and the options open to her. It is not a substitute for professional advice, and it does not attempt to diagnose or advise on individual cases. Where a question calls for a qualified professional, the assistant directs the user to the platform's expert service or to a partner organisation.
The voice channel is a deliberate choice. It removes typing and literacy as barriers, and for many users speaking is simply a more natural way to raise a subject that is hard to put in writing.
The impact
Previously, every question waited for an expert to respond. Now a user receives an informative first response straight away, in her own language, with her anonymity preserved, while the expert network remains in place for everything that needs a professional.
Client focus
Dialog Axiata PLC built Yeheli.lk to serve a need that had gone unaddressed, and has grown it into a trusted platform used by hundreds of thousands of Sri Lankans. Inforwaves is proud to have built its web experience and the AI layer that now sits alongside its experts.