Fintech
68%
tickets resolved without a human
Conversational support agent
A retrieval-grounded support agent wired into the client's ticketing stack, with confidence-based escalation to human agents.
- RAG
- Agents
- Evals
NewArticom is live nowWe design and build
We design and buildAI agents engineered for what’s next.
AI is changing how businesses operate. We help you turn that opportunity into products, platforms, and intelligent systems that deliver real value from the first idea to production and beyond.
- AI agents & copilots
- Realtime voice AI
- Full-stack platforms
Teams we build with
What we do
AI first, and the engineering that makes it real.
Our centre of gravity is applied AI. But an agent is only as good as the platform around it, so we build that too.
Core
AI agents & copilots
We build AI agents that use your business tools, pull from your knowledge base, and take action on your behalf, so your team spends less time on busywork.
- Autonomous AI agents
- Enterprise copilots
- Knowledge-based assistants
- Multi-agent systems
Core
Voice AI
Create natural, responsive voice experiences that can understand customers, assist employees, and handle real-world conversations across languages and channels.
- Conversational voice agents
- Telephony & SIP
- Multilingual
- AI-powered call handling
AI automation
From documents and approvals to complex business processes, we combine AI with automation to reduce manual effort and help your teams focus on higher-value work.
- Document intelligence
- Workflow automation
- Approvals & routing
- Intelligent classification
Data & RAG platforms
Your organization's knowledge shouldn't be trapped inside documents, databases, and disconnected systems. We build intelligent knowledge platforms that help people find the right information when they need it.
- Ingestion pipelines
- Hybrid & vector search
- Enterprise knowledge bases
- RAG
Digital Product Engineering
We build any kind of web platform or mobile apps, from customer portals and marketplaces to dashboards and internal tools, with or without AI in the loop.
- Web applications
- Mobile applications
- Enterprise platforms
- APIs & integrations
AI Infrastructure & Optimization
Building an AI system is only the beginning. We engineer the infrastructure, evaluation, observability, and optimization layers needed to operate AI confidently in production.
- AI evaluation
- Tracing & observability
- Cost & latency tuning
- Cloud infrastructure
How we build AI systems
From a promising demo to a system you can rely on.
A quick demo is the easy part. Most of our effort goes into making it accurate, safe, and cost-effective once real users depend on it.
01 · Discover
Prove it works before you invest
02 · Architect
Built to keep up with a fast-moving field
03 · Evaluate
Quality you can measure, not just trust
04 · Harden
Safe, even when something goes wrong
05 · Operate
Lower running costs once you're live
Selected work
Systems in production, not proofs of concept.
A sample of what we've shipped across sectors. Details are anonymised where clients asked us to.
Hospitality
<700ms
median response latency
Voice ordering line
Realtime voice agent taking phone orders in three languages, integrated with the POS and dispatch system.
- Voice AI
- Telephony
- POS
Insurance
12×
faster first-pass triage
Claims triage pipeline
Document intelligence pipeline that reads mixed-format claim packets, extracts structured fields and routes by risk.
- Document AI
- Automation
Logistics
40k+
shipments handled monthly
Freight marketplace platform
A two-sided marketplace with live tracking, tender workflows and settlement, built end to end on Next.js.
- Next.js
- Platform
- Realtime
Healthcare
100%
answers carry source citations
Clinical knowledge assistant
A citation-first assistant over clinical guidelines, with strict grounding and a refusal path when evidence is thin.
- RAG
- Guardrails
- Compliance
Energy
9
legacy tools replaced
Field operations suite
Offline-capable web suite for field crews, with scheduling, asset history and an AI assistant over maintenance manuals.
- Web platform
- Offline
- Assistant
Reach
A specialized senior team, shipping across time zones.
We work remote-first from Colombo with clients across Europe, the Gulf, Asia-Pacific and North America.
0+
Projects delivered
0+
Clients partnered
0
Countries served
0+
Years building software
Our own products
The internal engine behind our lightning-fast AI deployments.
Why spend months building orchestration, telephony wrappers, and tracing layers from scratch? We built Articom, our proprietary SaaS platform to accelerate agent deployment, voice integration, and workflow monitoring.
IWInforwaves
Good afternoon, team!
Here's what's happening with your AI platform today.
Active Users
128,942
Unique users across assistants
Message Activity
Report2.4M
Past 7 days
Total Calls
86,410
Past 7 days
Best practice
Optimize token usage
Use structured prompts and a concise knowledge base to lower monthly costs.
Total API Cost
$18.2K
Total Messages
9.6M
AI Assistants
146
Create AI assistants faster
Build, connect and launch AI assistants across every channel.
Token Usage
682K318K
Voice Minutes
412K88K
Token Usage Statistics
Last 7 days
DailyWeeklyMonthly
Mon
Tue
Wed
Thu
Fri
Sat
Sun
Top Assistants
Support Agent
42.1KLive
Sales Copilot
28.4KLive
Onboarding Bot
15.9KLive
Recent Activity
New assistant deployed to production · 2m ago
Knowledge base synced · 1,204 docs · 18m ago
1M messages milestone reached · 1h ago
Agent builder
Compose tools, memory and routing visually or verbally.
Voice agents
Realtime speech agents with telephony built in.
Automations
Event- and schedule-driven workflows across your stack.
Integrations
Connect CRMs, ticketing, databases and internal APIs.
Evals & analytics
Golden datasets, regression runs and live tracing.
Governance
Budgets, PII controls, audit trails and role-based access.
Available as an independent platform or delivered as a managed service by Inforwaves engineers.
How we engage
A delivery process with no big reveal at the end.
Six stages, each with something concrete you can review. You always know where the project stands.
Discovery
Discovery
Before you commit real budget, we run a short feasibility sprint to test accuracy, performance, and cost against your own data. You'll know early whether it's worth building.
- Feasibility report
- Success metrics
- Cost estimate
Architect
Architect
We design the system, choose the right models, and map out how everything connects, so you have a concrete plan and timeline to hold us to.
- Architecture doc
- Integration plan
- Delivery timeline
Build
Build
We build in short increments and demo working software as we go, so you see real progress throughout, not a surprise at the end.
- Working increments
- Automated testing
- Staging environment
Evaluate
Evaluate
We test every change against real examples and add human review, until quality consistently meets the bar we agreed on.
- Quality dashboards
- Sign-off
- Failure playbook
Launch
Launch
We roll out gradually, put monitoring in place, and hand your team a clear runbook so they know how to run and support the system.
- Production rollout
- Runbook
- Team handover
Scale
Scale
Once live, we keep tuning cost and speed, expand what the system can do, and keep it current as models and your business change.
- Cost tuning
- Feature expansion
- Model upgrades
Tech we use
Boring, proven tools, chosen per problem, not per trend.
We keep the stack deliberately narrow so our team stays deep rather than broad.
AI & ML
- Claude
- OpenAI
- LangGraph
- LlamaIndex
- vLLM
- Whisper
- LiveKit
Data
- PostgreSQL
- pgvector
- Pinecone
- Redis
- Kafka
- ClickHouse
Product
- Next.js
- React
- TypeScript
- Tailwind CSS
- Node.js
- FastAPI
Platform
- AWS
- GCP
- Vercel
- Docker
- Kubernetes
- Terraform
What clients say
The feedback we hear most.
I have worked with Inforwaves for number of projects and I appreciate their professionalism and timely delivery. The team is proficient in what they do and committed to provide a quality and a fine product on time. I wish best for Informwaves team and looking forward to work with them again in future.
Charith SamarakoonGoogle ReviewerInforwaves did an amazing job developing my organization's website in such notice. The team at Inforwaves was very helpful and quick to provide us valuable insight on ways in which we can optimize our website in the best interest of our organization and also in ways that fit within our budget at the time. I highly recommend Inforwaves to anyone who would require their services in terms of website development, app development and so much more.
Santhush KasturisingheGoogle Reviewer
Inforwaves is one of the best software company in the market. I have been working with them for two years. CEO of this company is paying attention to every project personally. So anyone can get the best result fron them. I recommend this company for all.
Aruna FernandoGoogle ReviewerThank you for all the support in creating the Stickee app. Keep up the good work.
Shalinda FernandoGoogle Reviewer
Questions
Things people ask before we start.
If yours isn't here, send it over. We answer plainly.
Inforwaves is the engineering company: we design and build AI systems and web platforms for clients. Articom is our own SaaS product, a platform companies use to build AI agents, voice agents and automations themselves. Some client projects are built on Articom; many are not. Articom has its own site at articom.io.
Let's talk
Have an AI idea that keeps stalling at the prototype?
Tell us what you're trying to build, and we'll walk you through the clearest, most practical way to get there.
Colombo, Sri Lanka · working worldwide