Govi Mithuru is Dialog's agriculture advisory service, launched in 2015 and now used by over a million Sri Lankan farmers and home gardeners. Inforwaves delivered its AI Chat and Voice Assistant, bringing conversational, expert-verified agricultural guidance to both the mobile app and the 616 voice service.
The challenge
Govi Mithuru began as a scheduled advisory service: farmers received timely voice guidance matched to their crop, their location and the stage of the cultivation cycle. It worked, but it was one-directional. A farmer who saw something unexpected in the field could not simply ask about it.
The approach
Inforwaves built the assistant that closes that gap. Through the Govi Mithuru app, users can now hold a conversation in Sinhala, Tamil or English, by text or by voice, and get an answer grounded in the service's verified agricultural knowledge base covering more than thirty crops, good agricultural practice and crop planning.
Just as importantly, the same capability reaches farmers without smartphones. A bilingual AI Voice Assistant runs on the Govi Mithuru 616 IVR service, so a farmer with a basic handset can dial in, ask a question out loud, and receive a conversational answer. In a sector where the people who most need timely advice are frequently the least likely to own a smartphone, that channel is not a secondary consideration, it is the point.
The impact
Advice that once required an extension officer visit or a scheduled recording is now available on demand, in the field, in the farmer's own language. Faster answers on pest and disease problems mean earlier intervention, which means smaller losses, better yields and more secure incomes for smallholder households.
Client focus
Dialog Axiata PLC has supported Sri Lankan agriculture through Govi Mithuru for a decade, working alongside the Department of Agriculture. Adding conversational AI to that service was a natural next step, and Inforwaves built it.