Dialog AI is Dialog Axiata's trilingual generative AI platform, available to users in Sinhala, Tamil and English. Inforwaves works with Dialog as a delivery partner, applying the platform to defined use cases and building the assistants and integrations that put it in front of end users.
The approach
A general-purpose AI platform only creates value once it is pointed at a specific job. Dialog AI is capable across a wide range of everyday tasks: drafting and summarising, answering questions, explaining a concept step by step, and doing all of it in the language and register the user is comfortable with, including the informal Singlish and Tanglish that Sri Lankans genuinely write and speak. The work is in turning that general capability into something a defined group of users can rely on.
That is where Inforwaves contributes. Our role is delivery: taking a business or service use case, shaping the conversational design around it, grounding the assistant in the verified knowledge it needs to answer accurately, integrating it into the channel the audience already uses, and standing the whole thing up in a production environment that can be operated and monitored.
The impact
The practical impact of that work is a shorter distance between a platform capability and a working service. An organisation with a well-defined need does not have to build conversational AI competence from scratch. It gets an assistant that is scoped, grounded, trilingual and live, with the delivery and operational engineering handled.
Client focus
Dialog Axiata PLC has consistently been first to market with technology that widens access rather than narrowing it. Inforwaves is a delivery partner on that programme.