The David Pieris Group is one of Sri Lanka's largest diversified conglomerates. Inforwaves used the Articom platform to automate the DPRE website chat with intelligent agentic AI responses, and went on to deliver a Data Protection AI Assistant for the Group on the same platform.
The challenge
David Pieris Renewable Energy runs a high-consideration sales process. Customers arriving on the website ask detailed questions about solar system sizing, product specifications, pricing and installation, and until recently every one of those questions waited for a member of the sales team.
The approach
Inforwaves automated the DPRE website chat using the Articom platform. Rather than a scripted bot working through a fixed decision tree, the assistant produces intelligent agentic AI responses drawn from DPRE's own product and pricing data, understands what a customer is actually trying to work out, and holds a genuine conversation about it in Sinhala, Tamil or English. When the customer is ready to speak to a person, the assistant manages a clean handover to the sales team.
The Group then extended the same platform to a second use case. The Data Protection AI Assistant gives employees and customers a direct route to questions about the Group's data protection policy and their rights under it, operating in chat and in voice across all three languages, and answering strictly from the Group's approved policy material.
Both assistants run on Articom, deployed on the Group's Azure environment. Administrators manage assistants, agents, knowledge bases and activity through a single Articom dashboard, with usage and cost visibility built in.
The impact
The impact shows up on both sides of the conversation. Customers get an immediate, accurate answer at the point of interest rather than at the point the office reopens, which keeps a considered purchase moving. The sales team receives enquiries that are already qualified. And because both assistants sit on the same platform, the Group now has a proven pattern it can apply to the next business that needs one.
Client focus
The David Pieris Group has a long record of setting operational standards in Sri Lankan industry. Applying that same discipline to customer-facing AI, on a governed platform rather than an isolated experiment, is exactly the approach Articom was built for.